Business Process Management Glossary

An introduction to all the lingo around improving your processes

5

5S

A

A3 Report
Activity (in business process)
Activity-Based Costing

B

Bottleneck (in business process)
BPMN
Business Process
Business Process Management (BPM)
Business Process Maturity
Business Process Optimisation
Business Process Outsourcing (BPO)
Business Process Reengineering (BPR)
Business Process Transformation

C

Change Management
Checklist
Continuous process improvement
Customer Experience Management

D

E

Event (in business process)

H

K

Kaizen
Knowledge sharing

L

M

O

Organisational role

P

Pareto Priority Index
Procedure
Process analysis
Process Analyst
Process Architect
Process architecture
Process automation
Process compliance
Process design
Process documentation
Process drawing tool
Process Flowchart
Process Hierarchy
Process improvement
Process management lifecycle
Process management plan
Process Owner
Process Performance Measurement

Q

Quality management

R

Risk Management

S

SCOR
Six Sigma
Swimlane

T

Total Quality Management

V

Value chain
Value stream mapping

W

Work instruction
Workflow management system