PROCESS MANAGEMENT GLOSSARY
A checklist is an informational aid which can be used to reduce failure by compensating for the limits of human memory and attention. Essentially, helping users ensure consistency and completeness when carrying out a task. A basic form of a checklist is the “to-do list” which is effectively a list of items you need to verify, check, or inspect.
Checklists are often overlooked as a simplistic and dated tool for improving efficiency. In many cases, individuals will believe that a checklist is unnecessary because they assume they are able to consistently manage all of their tasks. However, checklists are used in many areas for such a long period of time due to their proven effectiveness. For example, pilots pre-flight checklists for aviation safety, QA in software engineering, pre-surgery checklists. In fact, Atul Gawande has a very interesting story about his experience implementing checklists into hospitals in the United States for the first time which you can hear about in our YouTube playlist below:
A simple checklist can be the difference between success and failure in tasks where success should be the norm. Perhaps it’s no earth-shattering revelation, but it’s an incredibly valuable tool which is often underutilised.
An example of tasks and a checklist in the Gluu platform
Gluu allows you to schedule tasks and activities from your process documentation. Using Gluu you can set recurrence, required tasks and completion date. Users will then receive notifications for when to complete these tasks and be given a checklist (if required). Thus, ensuring the task is carried out efficiently and consistently. Process owners will have access to the results of these checklists as well as the timing of their completion all stored automatically in our overview dashboard. From which you can monitor compliance without having to micro-manage your staff.