PROCESS MANAGEMENT GLOSSARY

What is Business Process Hand-off?

Hand-offs are the moments of communication between teams or individuals as they pass information and/or processes to one another.

In the context of the business process, the hand-off is the moment when the responsibility for a particular task passes from one person to another. It is also the moment when the process is at its most vulnerable. Things frequently can and do go wrong here. When people talk about poor communication or poor teamwork, chances are they are talking about hand-offs.

Managing handoffs successfully will build a foundation for the efficiency and success of any process. Unfortunately, hand-offs often present challenges that can prove difficult to optimise.

Further Resources:

Read our guide to simple process mapping


Source: The Process Management Consultant, Process Improvement Handoffs

Share
Tweet
Share