PROCESS MANAGEMENT GLOSSARY
What is Process Automation?
Process Automation is when machines or software is used to either support or replace people in a business process.
It can offer significant increases in efficiency and reduced operating costs. Typical processes which tend to get automized are gathering and storing large volumes of data and/or repetitive manual tasks. Another advantage is that process automation can help in the assurance of compliance for policies necessary for critical legal and regulatory compliance. BPMS can track and audit actions that indicate compliance with controls designed to ensure quality in production processes and the veracity of information supplied to regulatory bodies.
Source: Business Process Management Common Body of Knowledge (BPM CBOK, 2009), The Association of Business Process Management Professionals