New ISO 9001:2015 standard comes with changes. Managers should be involved with quality management systems. Here are 7 ideas that work.
Gwen Meyer chooses Gluu to help create process documentation and involve both top management and other employees in process improvement.
80-90% of all ISO 9001 certified organizations were only certified because regulatory and/or customer pressure forced them into this. In such organizations the management system is often only on the agenda when an audit is coming up. At that time a few people scramble to update dated documents to reflect reality. Will the coming ISO 9001:2015 change this?
If BPM is failing then what does the road to failure look like? BPM’s successes are widely promoted. Its failures are hidden. Sometimes we can learn more about a failure than a success. This is a story about a company that did everything right and still ended up failing.