New ISO 9001:2015 standard comes with changes. Managers should be involved with quality management systems. Here are 7 ideas that work.
Gwen Meyer chooses Gluu to help create process documentation and involve both top management and other employees in process improvement.
80-90% of all ISO 9001 certified organizations were only certified because regulatory and/or customer pressure forced them into this. In such organizations the management system is often only on the agenda when an audit is coming up. At that time a few people scramble to update dated documents to reflect reality. Will the coming ISO 9001:2015 change this?
If BPM is failing then what does the path to failure look like? This is the 2. part of a story about a company that did everything right and still ended up failing.