Last Updated on May 26, 2015.
Gluu complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Gluu has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.
1. Why is my information needed?
Gluu products are web based; because of this they may require the use of first and last names, billing contact information, a password and a valid email address as a login. Therefore, at a minimum, we may require such necessary information in order to establish your account with us.
2. What information does Gluu gather/track and how is it used?
PERSONAL INFORMATION: Information gathered at Gluu’s site is done so on a voluntary basis. We collect personal information from users including (at a minimum) first and last names, an email address to be used as a login, and a password as well as comments on blog postings and job and press inquires. When a user registers online for the free version of the service, Gluu will take steps to verify the email address supplied to us to ensure it is accurate. The premium service requires Gluu to collect billing contact information and a credit card number which will also be verified to ensure it is accurate. Your email address may be used to send you periodic product newsletters, offers and usage tips from Gluu. We use the collected information to deliver services, process payments, update our records, communicate with you about products and services, and generally maintain your accounts with us. Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records.
BUSINESS INFORMATION: Information that is collected by our Services is considered confidential Business Information. Business Information includes app data, task data, messages, files, contact lists, and any other business information you provided when using the Gluu Services. We will collect and use Business Information only as necessary to appropriately support the Service, for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of our customers’ service experience or as required by law. You should be aware that any personally identifiable information you submit to your Gluu profile or blog can be read, collected or used by others who share the same workspace(s) as you.
PARTNERS: In some cases we provide the Services or sell product lines jointly with other businesses. For these co-branded offerings in which a third party is involved in your transactions, we will sometimes share or jointly collect customer information related to those transactions with that third party. On the co-branded registration pages we will state who is collecting or receiving the information and whose privacy statement governs its use so that you will know at the time you create your account exactly how your information will be used. If you are registered with Gluu through a partnership and you request to opt out of receiving promotional updates we will also provide your email address to that partner so that they may also discontinue sending you messages on behalf of Gluu.
SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible when using Gluu products.
SECURITY INFORMATION: Gluu also collects certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies and other unique identifying information of machines that have our software downloaded and installed on them. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers.
SURVEYS: In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user.
WEB ANALYTICS: We continuously improve our websites and utilize different web analytic tools to help us do so, such as cookies and web beacons. We are interested in how visitors use our websites, what they like and dislike, and where they have problems. We also use web analytic tools on our mobile applications to help gather non-personally identifiable data about download and application usage. In our use of web analytics we do collect GeoLocation data, but it is only on an aggregate basis and not tied to any individual. These tools may be provided by third parties in order to assist us in collecting the information.
WEB BEACONS: Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. The web beacons used in connection with our web analytics services do not share any personally identifiable information about our website and application visitors with third parties. These tools may gather data such as what browser a person uses, what operating systems are used, what is downloaded, and what content, products and services are reviewed when visiting or registering for services at one of our websites or mobile applications. This information is used solely to assist Gluu in maintaining a more effective and useful website for our customers. We track aggregate traffic patterns throughout our site but we do not correlate this information with personally identifiable data about individual users. We also track domain names, browser types and MIME type.
Gluu also partners with selected marketing companies to help us track the effectiveness of our websites, generate visitor traffic, and as part of our affiliate referral program through Commission Junction (http://www.cj.com). When a partner refers a visitor to us from any of these sites, they set a web beacon and a cookie on our site. An ad ID and a partner ID are stored in the cookie, but no personally identifiable information specific to the actual visitor is stored. Gluu does not see the cookie; we only include the web beacon on our page, which results in a request to the partner’s servers from the customer browser.
We have no control over the use of third party tracking technologies after they are placed on our site. The Help section on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can still review the Site if you choose to set your browser to refuse all cookies; however, you must enable cookies in order to establish an account and to download and install any of the software.
3. With whom does Gluu share the information?
Occasionally we send offers to select groups of Gluu customers on behalf of other businesses. When we do this, we do not share your personal information with the other businesses.
Except in the limited instances as stated above, we will never voluntarily share personally identifiable information with any third party without the user’s express consent or unless compelled by applicable state and federal laws. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
Gluu does not control the practices of our affiliates. If you have questions about how affiliates use the information gathered when you link to them, please read their privacy policies or contact them directly.
This website may contain links to other sites that are not owned or controlled by Gluu. Please be aware that we, Gluu, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
4. How can I review, correct and update my personal information?
If you wish to change, review or delete your personal information, go to your “Account” page. There you can access or update the personal information and account history we have on file. You can also change your email subscription status to receive our newsletter, and our email marketing communications including promotions we send on behalf of third-parties. Please contact us at https://gluu.uservoice.com/ if you need assistance in updating or reviewing your information.
To request removal of your personal information from Gluu’s site, contact us at https://gluu.uservoice.com/. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Gluu will respond to your request to review the information we have on file for you within 30 days.
5. How can I opt out of Gluu’s collection, use and distribution of my information?
To change your email subscription status to receive or to stop receiving marketing communications or third-party promotions administered by Gluu, please use the links in the footer of the emails that you receive or contact us athttps://gluu.uservoice.com/. You can opt out of promotional emails at any time by clicking on the link located in the emails, but you will still receive communications such as receipts, confirmation emails and service updates that are considered necessary to provide the Service to you.
6. How does Gluu protect my information from loss, misuse or alteration?
Gluu uses industry-standard efforts to safeguard the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer). Nevertheless, we remind you that no security measure is perfect. Gluu is not liable for loss of passwords due to user carelessness. If you lose control over your password, you may lose control over your personally identifiable information. If you believe your password has been compromised, we recommend that you immediately change your password. For information on how to do this, please see item number 4 above.
7. What does Gluu do with Referral information?
We do not collect or store any personal information as part of our referral program. If you would like to send a friend or colleague information about a free trial of our product, we will provide you with an email text or link that you can send to them from your email account.
8. What does Gluu do with information submitted through our Partnership page?
9. How long does Gluu retain data?
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you request the deletion of your information from the Account Settings page, there is a three month grace period after which is it deleted from the Gluu service. Data which is marked as deleted cannot be viewed via the official Gluu clients; however, you can access deleted data via the Gluu API within the grace period in case you need to recover data that was accidentally deleted.
10. Who can I ask if I have additional questions?
For additional inquiries about the privacy of your information, you can contact our Customer Support team.