Terms of Service
By signing up for an account on our website and using Gluu’s software, you are agreeing to these Terms, which form a legal agreement between you (hereafter “Customer” or “you”) and Gluu (hereafter the “Agreement”).
1. Definitions
Gluu (hereafter “Gluu”, “we” or “us”) is an online process management platform (hereafter “Web Application”) that allows you to manage your processes, work instructions, roles and cases, among other things. The Web Application is offered via our website at https://secure.gluu.biz.
Gluu also offers access to your activities, work instructions and cases through a mobile application (hereafter “Mobile Application”). Collectively, we refer to the Web Application and the Mobile Application as “the App”, and together with Gluu’s online support as the “Service”.
Please note that the Web Application will, by default, send emails to process Owners, Editors and Members as part of normal use of the App.
These Standard Terms of Service (hereafter the “Terms”) define the terms and conditions under which you are allowed to use the Service in accordance with the Agreement, and how we will treat your account while you have one with us.
If you do not agree to these Terms, you must immediately discontinue your use of the Service.
If you download the Mobile Application through the Apple App Store, Google Play or any other app store or distribution platform (“Application Provider”), you acknowledge and agree that: (i) these Terms are between us and not with the Application Provider, and that we — not the Application Provider — are responsible for the Service; (ii) the Application Provider has no obligation to furnish maintenance and support services or handle any warranty claims; (iii) the Application Provider is not responsible for addressing any claims you or any third party may have relating to the Mobile Application; and (iv) the Application Provider is a third-party beneficiary of these Terms as they relate to your use of the Mobile Application, and may enforce them against you.
2. Eligibility
In order to use the Service, you must:
- be at least eighteen (18) years old and able to enter into contracts;
- complete the account registration process;
- agree to these Terms; and
- provide true, complete and up-to-date contact and billing information.
By using the Service, you represent and warrant that you meet all of the requirements above, and that you will not use the Service in a way that violates any laws or regulations. By representing and warranting, you are making a legally enforceable promise.
3. Customer responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your use of the Service complies with all applicable laws and regulations. You agree not to misuse the Service, share credentials or upload unlawful content.
4. Term and termination
When you sign up for an account and agree to these Terms, the Agreement between you and Gluu is formed and its term (the “Term”) begins. Unless otherwise agreed in writing, the Term continues for as long as you have an account, or until you or we terminate the Agreement in accordance with these Terms, whichever happens first.
If you sign up for an account on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms and enter into the Agreement on its behalf.
Gluu may at any time discontinue or limit access to the App and its content if we find that you are in breach of any legislation, these Terms or a signed contract with us. We will inform you if we discontinue or limit your access, including the reason. You agree that we shall not be liable for any such termination or limitation.
5. Assignment
Neither party may assign or transfer this Agreement without the prior written consent of the other, except to an affiliate or in the event of a merger or acquisition, provided the assignee agrees to be bound by these Terms.
6. Publicity rights
Unless explicitly declined in writing, you grant Gluu the right to use your name and logo in a general list of customers for marketing purposes, such as on our website or in presentations. No specific case studies or endorsements will be published without your written approval.
7. Modification of the Service
Gluu may modify the Service from time to time. We will provide at least 30 days’ notice of any change that materially reduces the functionality of the Service. Continued use of the Service after such notice constitutes acceptance of the change.
8. AI features
The Service includes optional AI-assisted features — for example, to help with process improvement and content generation. These features are provided by a sub-processor and can be individually enabled or disabled by an account administrator. When a feature is enabled, it will be indicated which process content is sent to the AI provider. Details of the provider and the safeguards that apply are set out in Appendix B of our Data Processing Agreement.
9. Beta features
Gluu may offer beta features that are not generally available. Such features are provided “as is”, without warranty, and may be changed or discontinued at any time. You use beta features at your own risk.
10. Changes to these Terms
We may change any of these Terms by posting revised Terms on the Gluu website. We may change the price for the Service to reflect changes in the Net Price Index (from Statistics Denmark). Unless you terminate your account, the new Terms take effect immediately upon posting and apply to any continued or new use of the Service. We may change the Service, add-ons or any features of the Service at any time, and we may discontinue any of them at any time.
11. Acceptable use
On entering into this Agreement, you are granted a non-exclusive, non-transferable, worldwide right to use the Service solely for your own internal business purposes, subject to this Agreement. All rights not expressly granted to you are reserved by Gluu.
You may use the Service, on a non-exclusive basis, solely to:
- map processes and handle work instructions, roles and tasks;
- handle comments made by users of the App;
- get an overview of active cases and planned activities;
- download data from the Web Application;
- handle and execute past and present cases; and
- handle planned activities (requires the Pro subscription).
You shall not: (i) license, sub-license, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make the Service available to any third party in any way; (ii) modify or make derivative works based upon the Service; (iii) create internet “links” to the Service, or “frame” or “mirror” any content on any other server or wireless or internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics, or (c) copy any ideas, features, functions or graphics of the Service.
12. Trial account
Gluu offers 30 days of free access to the Service as a trial period. After 30 days from the signup date, an upgrade to a paid account is required for continued use of the Service. Unless you upgrade, Gluu may at its discretion delete your account without prior warning.
An upgrade is completed by adding valid credit card information to the App — please refer to section 15, “Debit and credit cards”, for more information.
During the trial period, Gluu cannot be held liable for any of your losses, liabilities, claims, costs, damages or expenses (including attorneys’ fees and costs) paid or incurred in connection with the Service, regardless of Gluu’s gross or slight negligence. Please note that during the trial period Gluu does not necessarily back up any part of your processes, work instructions, roles or cases, or any other part of the Service.
13. Paid account
When you sign up for a paid plan, you select your subscription plan (hereafter “Plan”) for all user licenses based on your anticipated use of the Service. Each Plan offers different pricing and feature options depending on your selection and number of users.
If you upgrade your paid account, you will incur additional charges. Upgrades take effect immediately and are charged as a percentage of the remaining billing cycle until the new billing cycle starts.
You may downgrade to a lower tier at any time. If you downgrade during a billing cycle, the downgrade takes effect at the end of that cycle, and you will still be charged for the entire cycle at the higher tier (including any applicable additional charges), as Gluu does not provide crediting.
If you terminate your Plan (for example, by closing your account) during a billing cycle, termination takes effect at the end of that cycle, and no credit for the remaining part of the cycle will be offered.
When you sign up for a Plan, you agree to annual recurring billing — unless otherwise agreed explicitly in writing — paid either by credit/debit card or by invoice, starting on the date you sign up. Billing occurs on the same date each year (or month, depending on the agreed invoicing), based on the date you started your Plan. Payments are due each year on the same or closest date to the day you made your first payment (the “Pay Date”).
If any part of a year is included in the Term, then payment is required for the full year.
14. User license
Regardless of the Plan, the license grants access to the Service for one named workstation or one named individual user only. Collective or shared users (for example, a user group consisting of several individuals under one name) will be banned from using the Service. Gluu will inform you in writing before enforcing any ban.
15. Debit and credit cards
As long as you have an account with a Plan, or an outstanding balance with us, you will provide us with valid debit or credit card (“Card”) information and authorise us to deduct your charges against that Card. You will replace the information for any Card that expires with information for a valid one.
If your Card is automatically replaced with a new Card by a payment processor, you acknowledge and agree that we are authorised to deduct any charges on your account against the new Card. Anyone using a Card represents and warrants that they are authorised to use it, and that any and all charges may be billed to that Card and will not be rejected.
If we are unable to process your Card, we will try to contact you by email and may suspend your account until your payment can be processed.
16. Invoices
Your Plan can be paid by invoice if the parties agree to this in writing before using the Service.
17. Payment terms
Unless otherwise specified in writing, an invoice will be issued for all payments and falls due no later than fourteen (14) days net after receipt. You are deemed to have received an invoice on the second working day after the date of dispatch, unless otherwise documented.
18. Refunds
We will give you a refund if we stop providing the Service without cause. You will not be entitled to a refund or credit under any other circumstances. We may, at our sole discretion, offer a refund, discount or credit.
19. Proprietary rights
We own all proprietary rights in the Service related to the Gluu brand and product, including but not limited to patents, trademarks, service marks, trade secrets, copyrights and other intellectual property rights. You will respect our proprietary rights in the Service.
You represent and warrant that you either own or have permission to use all material, content, data and information (including your personal information and the personal information of others) you submit to Gluu in the course of using the Service, or which Gluu retrieves or accesses at your direction or with your permission (“Content”).
You retain ownership of the Content that you upload to the Service.
20. Feature feedback
You may provide, or we may ask you to provide, suggestions, comments, input or other feedback (“Feedback”) regarding the Service. If you provide us with Feedback, you grant us a royalty-free, non-exclusive, worldwide, sub-licensable and transferable license to use, reproduce, publicly display, distribute, modify and publicly perform the Feedback as we see fit. Any Feedback you provide is given entirely voluntarily. You understand that you will not receive any compensation for your Feedback, and that we may use it to improve the Service or to develop new features and services.
21. Right to review content
We may need to access your account to help you with support or similar needs initiated by you. We log every time we enter your account for audit purposes, and you can request to see our access at any time.
Except for the authorised sub-processors described in our Data Processing Agreement, Gluu will not share your Content with anyone outside Gluu or your company.
Upon written request, Gluu can exclude you from this access activity.
22. Privacy Policy
Your privacy is important to us. Please read our Privacy Policy for information on how we collect, use and disclose your Content and personal information, and how we protect your privacy when you use the Service.
23. Limitation of liability
To the maximum extent permitted by applicable law, in no event will Gluu or its partners, suppliers or resellers be liable for any special, incidental, indirect, exemplary or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information or any other pecuniary loss or damage) arising out of the use of, or inability to use, the Service, or the provision of, or failure to provide, technical or other support services — whether arising in tort (including negligence), contract or any other legal theory, even if Gluu, its affiliates, suppliers or resellers have been advised of the possibility of such damages. In any case, the maximum cumulative liability of Gluu and its partners, suppliers and resellers, and your exclusive remedy, for any claims arising out of or related to this Agreement will be limited to the amount actually paid by you for the Service (if any) in the six (6) months preceding the event or circumstances giving rise to such claims.
24. Indemnity
You agree to indemnify and hold harmless Gluu, its officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses and expenses, including reasonable attorneys’ fees and costs, arising out of Content that you share, your violation of these Terms or any signed documents (such as a contract and its relevant appendices), or your violation or infringement of any third-party rights, including intellectual property rights.
25. Force majeure
Neither party will be responsible for any delay, interruption or other failure to perform under this Agreement due to acts beyond its reasonable control, but only for so long as such conditions persist. Force majeure events include, but are not limited to: natural disasters (e.g. lightning, earthquakes, hurricanes, floods, pandemics); wars, riots, terrorist activities and civil commotions; activities of local exchange carriers, telephone carriers, wireless carriers, internet service providers and other third parties; explosions and fires; embargoes, strikes and labour disputes; governmental decrees; and any other cause beyond the reasonable control of a party.
26. Governing law, jurisdiction and venue
This Agreement shall be governed in all respects by, and interpreted under, Danish law. The courts having exclusive jurisdiction over matters pertaining to this Agreement are Danish.
The parties agree that the venue for any action brought in connection with this Agreement shall lie exclusively in Copenhagen, Denmark.
27. Contact information
Gluu ApS can be contacted at the following address:
Gluu ApS
Svanevej 22
DK-2400 Copenhagen NV
Denmark
VAT no.: DK33886349
Updated 1 July 2026.