Makigami is a highly structured process map. The map visualises, analyses and communicates any business process. Learn how to produce one here.
This is not about cooking. It’s about hiring. If something is difficult then you hire an expert, right? Not necessarily. You can often do with a lot less if you avoid making two common mistakes.
Effective delegation is a much overlooked leadership skill. If you can’t delegate then you can’t scale your time. Instead you will gradually become tied up in operations and not be able to develop the business. This post is about how to delegate effectively.
The only lasting competitive advantage is the ability to learn and innovate. Lean thinking within services has the potential to engage knowledge workers in process improvement on a continuous basis. In this way, the adaptation to new market demands could be gradual and a result of organisational learning.