PROCESS MANAGEMENT GLOSSARY

Organisational role

Positions in your organisation that aren’t defined by a title

Think of organisational roles as “hats” that people wear. A colleague with the title “Account Manager” can also take the roles of “Full-time employee”, “Business developer” or “Customer Success Manager”. With each role comes different responsibilities and by adding organisational roles and role descriptions you will provide clarity around each person’s roles and responsibilities.

Further resources:
How to create job profiles or organisational roles

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